About My Order

Will I have to show my ID when I receive my order?

Yes. If you choose Same-Day or Express delivery at checkout, you will need to show the delivery driver a valid government-issued photo ID that proves you are 19 years of age or older. To accept a delivery from a Canada Post delivery agent, you must show an original valid government-issued photo ID and sign for the package. An order can be delivered only to an adult 19 years of age or older.


About the OCS

The Ontario Cannabis Store (OCS) operates the largest legal and centralized wholesale cannabis organization in the world. We provide Ontario adults aged 19 and older with safe access to tested and traceable recreational cannabis products. As a Crown agency solely owned by the Province of Ontario, the OCS is mandated to provide a competitive alternative to the illegal market, champion a socially responsible cannabis industry and return its profits to the people of Ontario. Our mission is to enable a vibrant cannabis marketplace through great customer experiences, rooted in selection, service and quality. For more information, visit OCS.ca and follow us on Facebook, Instagram and LinkedIn.

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What should I do
if I have a
complaint about
the quality of
product I
purchased at an
Authorized
Cannabis Store?
What should I do if I have a
complaint about the quality
of product I purchased at an
Authorized Cannabis Store?
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Do I have to be
home to receive
my order?
Do I have to be home to
receive my order?