About My Order
What should I do if I have a complaint about the quality of product I purchased at an Authorized Cannabis Store?
Authorized Cannabis Stores set and manage their own return and exchange policies. Please contact the store you purchased the product from.
If you purchased a product from an Authorized Cannabis Store and you’ve experienced an adverse reaction, reach out to the retailer to initiate a return or exchange. The store will then open an investigation with the OCS regarding the product.
If you purchased a product directly from OCS.ca and you’ve experienced an adverse reaction, please contact us at 1-888-910-0627, between 9 a.m. and 5 p.m. from Monday to Saturday. One of our customer service representatives will be able to assist you further. See our Return Policy.
You may also choose to report an adverse reaction directly to Health Canada.
About the OCS
The Ontario Cannabis Store (OCS) operates the largest legal and centralized wholesale cannabis organization in the world. We provide Ontario adults aged 19 and older with safe access to tested and traceable recreational cannabis products. As a Crown agency solely owned by the Province of Ontario, the OCS is mandated to provide a competitive alternative to the illegal market, champion a socially responsible cannabis industry and return its profits to the people of Ontario. Our mission is to enable a vibrant cannabis marketplace through great customer experiences, rooted in selection, service and quality. For more information, visit OCS.ca and follow us on Facebook, Instagram and LinkedIn.
